Privacy policy
Last updated: January 3, 2026
Terms and Conditions for the Site for Selling Decorative Paintings, Wooden Frames and Canvas Paintings
Welcome to our site! By using this site, you agree to abide by the following terms and conditions:
1. General Definitions
“Site” refers to the platform for selling decorative paintings, wooden frames and canvas paintings.
“Products” include all paintings, frames and materials offered for sale.
“User” refers to anyone who uses the site or purchases products.
2. Special Terms of Purchase
All products are displayed subject to availability, and designs or sizes may vary slightly due to the handmade nature of some products.
Prices are displayed including or excluding taxes as indicated.
Payment must be completed to confirm the order.
3. Payment
Faster delivery & priority handling
Guaranteed production slot
No delays in processing your orderWhy pay now?
Payment
For custom canvas sizes such as 120×180 cm, a 50% deposit is required to start production. For faster processing and priority production, full payment is recommended online using credit or debit cards at checkout.
For any order exceeding EGP 3,000, a 50% deposit is required before processing begins.
Available Payment Methods
We accept:
• Credit/Debit Cards (Visa – MasterCard – Meeza)
• Bank Transfer / Instapay (for deposit payments – details shared after order confirmation)
Deposit & Cancellation Policy
All deposits are non-refundable once production has started, as each piece is made specifically for you.
To secure your order and avoid delays, we recommend completing your payment as soon as possible.
Orders can be canceled within 24 hours only before production begins by contacting our support team.
4. Shipping and Delivery
Products are shipped to all areas supported by the site.
Delivery time varies depending on the geographical location and ranges from 3-7 business days (unless otherwise stated).
Shipping fees depend on the location and weight of the order.
5. Return and Exchange Policy
Customers have the right to return or exchange products within 7 days of receiving the order, provided that the products are in their original condition and unused.
The customer bears the shipping costs in the event of return or exchange (unless the product is defective).
Return or exchange will not be accepted on customized products.
6. Liability
The site is not responsible for any damages resulting from misuse of the products.
The images displayed on the site are for illustrative purposes, and colors may vary slightly due to screen settings.
7. Intellectual Property
All content (designs, texts, images) on the site are owned by the site or used with the permission of the rights holders. Reproduction or distribution is prohibited without prior written consent.
8. Privacy Policy
Personal data is collected for use only in processing orders and improving user experience.
We are committed to not sharing customer data with third parties without prior consent.
9. Amendments
The site reserves the right to modify the terms and conditions at any time, and users will be notified of updates via the site.
10. Communication
For any inquiries or complaints, please contact us via:
Email:info@techoprint.com
11. Color Variation Policy
Please note that returns and exchanges do not cover any color variations of tableaux or frames that may appear different under various lighting conditions.
All official color assessments are based on standard white lighting in our factory prior to packaging. Any differences in color resulting from external lighting, customer environments, or display screens are not considered defects and therefore are not eligible for return or exchange.
This policy is in place to ensure transparency and to protect both our customers and our brand
12. Warranty (Year Warranty – Guaranteed Quality You Can Trust)
We provide a 1-year limited warranty covering manufacturing defects only.
This warranty excludes any damage resulting from improper use, handling, installation, environmental factors (humidity, heat, sunlight), or external impact.
Color differences due to lighting conditions or screen display are not covered.
Warranty is non-transferable and valid only with original proof of purchase.
Our responsibility is limited to repair or replacement only — no refunds.
We reserve the right to inspect and determine the validity of any claim.
